Bulk Billing Available
P: 03 8290 0228 F: 03 8290 0229
E: info@theglensuperclinic.com.au
Mon to Sat 9AM to 10PM | Sun 9AM to 6PM
After Hours Clinic | P: 03 8290 0246
About The Glen Superclinic
The Glen Superclinic is a new and exciting General Practice clinic in Glen Waverley. With our team of dedicated and professional doctors, we strive to bring to you comprehensive medical care for you and your whole family.
Located in the newly renovated The Glen Shopping Centre in Glen Waverley. The Glen Superclinic provides consultations, extended consulting hours, multilingual doctors, allied health and specialists amongst all other essential amenities, and complete medical care with convenience.
Appointments are available everyday. Monday to Saturday from 9am – 10pm, Sunday from 9am – 6pm, Public Holidays from 9am – 5pm.
After Hours
Our doctors are available 7 days. Monday to Saturday from 9AM to 10PM. Sunday from 9AM to 6PM.
For appointments outside these times, please contact South Eastern Deputising Service – 03 8290 0246 or to visit website –http://www.sedsgroup.com.au
Appointments
All consultations with our doctors are by appointment only. However, patients with urgent medical problems without an appointment will be accommodated and attended to promptly.
Longer consultation times and an interpreter service are available to all patients, so please enquire or inform us when you make your appointment.
Online bookings are available at The Glen Superclinic. You will be able to make a booking with the doctor of your choice at a time that suits you without the hassle of a phone call.
Please note that not all doctors are available for online bookings, please ring us to enquire for bookings.
Communication Policy
Appointments are required for all consultations.
In the case of medical emergencies or urgent circumstances, please call 000.
We may use electronic means (SMS or email) to remind about appointments, inform of any delays or issue recalls and reminders. We advise that there are risks associated with electronic communications – the information could be intercepted or read by someone other than the intended recipient. Please inform us if you DO NOT wish to receive electronic communication.
Fees
The Glen Superclinic is a mixed billing practice. However, we still bulk-bill patients with valid concession cards, patients under 16 years old and students with OSHC. Patients without Medicare cards will incur consultation fees – you will be advised at time of check-in or consultation. Fees may be charged in some instances for certain procedures and you will be advised at time of check-in or consultation. Fees are due and payable at the time of consultation. We accept cash, credit card and EFTPOS payments. Electronic Medicare claiming is available via secure internet connection for patients who have paid their private accounts.
If you are experiencing financial difficulties, please speak to your doctor at the time of your consultation.
Billing arrangements
| Types of Consultations (common) | Fee Charged with Medicare | Medicare Rebate | Private without Medicare/Insurance |
| Standard consult (In-Hours) | $67.85 | $42.85 | $75 |
| Standard consult (After-Hours) | $107.90 | $82.90 | $115 |
| Long consult (In-Hours) | $80.80 | $55.80 | $85 |
| Long consult (After-Hours) | $120.70 | $95.70 | $125 |
Workcover/TAC
Patient will need to pay the full payment up-front and claim the Worksafe/TAC rebate from their employers/Worksafe/TAC.
| Types of Consultations | Fee charged |
| Standard consult (In-Hours) | $90 |
| Standard consult (After-Hours) | $150 |
| Long consult (In-Hours) | $115 |
| Long consult (After-Hours) | $190 |
Home Visits
Home visits are available within 5km, who are unable to attend because of their medical condition. Visits can also be arranged for practice patients in nursing homes and retirement villages in the vicinity. Consultation fees apply accordingly.
Telehealth
Medicare rebatable telehealth is available but will be subjected to Medicare eligibility, i.e. the patient has attended the clinic in person in the past 12 months. For patients who do not meet the Medicare eligibility, private phone consult can be arranged if the patients agree. The patients must understand that this service is not claimable under Medicare.
Personal Health Information
Please click here to view our Privacy Policy.
Prescriptions, Referrals and Results
It is practice policy that appointments should be made for repeat prescriptions, referrals and follow up of test results.
We are committed to provide you quality medical care.
If you have feedbacks or complaints, we are open to discuss it with you. You can either:
- Make an appointment with the Practice Manager.
- E-mail to info@theglensuperclinic.com.au
- Put in writing and send by normal mail to us.
You are also entitled to register a complaint with the Victorian Health Services Commissioner:
Health Complaints Commissioner
Level 26, 570 Bourke Street
MELBOURNE VIC 3000
Tel: 1300 582 113
Patient Experience Questionnaire
We seek feedback on your experience with our Practice to help us better understand what our patients want and where we can improve processes and systems.
It should take you 10-20 minutes to complete.
Some important points:
• You do not have to complete the questionnaire if you do not wish to
• The questionnaire is confidential and anonymous
• Your care at the practice will not be affected if you do not participate
• Your care at the practice will not be affected by the answers you give
• We would like you to answer all the questions in the questionnaire
• There is no right or wrong answer; it is your opinion that is important to us
Please click here to access the Patient Experience Questionnaire.
The Glen Superclinic is committed to safeguarding your personal information, however, we advise that there are risks associated with electronic communications – the information could be intercepted or read by someone other than the intended recipient.
Your privacy is important to us and the following measures will be in place for questionnaires returned to us by email:
• Numerical data from your survey responses will be extrapolated to a Data Response Table
• Other than patient demographic relating to Age, Gender, ATSI status, Language, Concession Cards, number of visits, Level of Education – no personal information such as name, address or date of birth will be extracted
• Your survey response will be saved with all your personal information removed, and the email you send will be deleted.
Alternatively, you may fax or mail the questionnaire to us